Refund Policy
Effective Date: 10/27/2024
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund policy below.
1. Eligibility for Refunds
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Items must be returned within 30 days of the purchase date.
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The item must be unused, in its original packaging, and include all original tags and accessories.
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Final sale items, gift cards, and personalized items are not eligible for refunds.
2. How to Request a Refund
To initiate a refund, please follow these steps:
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Contact Us: Reach out to our customer service team at support@vancecreekdesigns.com with your order number and reason for the return.
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Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
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Ship the Item: Send the item back to the address provided in the return authorization. Ensure that the package is tracked and insured, as we are not responsible for lost or damaged returns.
3. Refund Process
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Once we receive the returned item, we will inspect it to ensure it meets our refund criteria.
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Approved refunds will be processed to the original payment method within [insert number] business days.
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You will receive a confirmation email once your refund has been processed.
4. Contact Us
For any questions regarding our refund policy, please contact us at [insert contact information].
Thank you for your understanding and support!
OUR GOAL IS ALWAY THAT YOU ARE 100% SATISFIED WITH YOUR PURCHASE